How long does shipping take? Standard processing takes 2-3 business days. Once shipped, domestic orders typically arrive within 3-5 business days. You will receive a tracking number via email as soon as your order leaves our facility.
Do you offer international shipping? Yes, we ship our luxury lashes and hair worldwide. International shipping times vary by location but generally take 7-14 business days.
Can I change my shipping address? To ensure fast delivery, we begin processing orders immediately. Address changes must be requested within 1 hour of purchase.
Product Information
How many times can I reuse my Prestige Mink Lashes? With proper care, our premium mink lashes can be worn up to 25-30 times. To maintain their quality, always remove adhesive residue after use and store them in their original gold and black magnetic box.
Are the lashes handmade? Yes. Every pair of Prestige lashes is handcrafted with 100% authentic mink fur to ensure a lightweight, 3D effect and comfortable all-day wear.
Does the hair come in different textures? Our luxury hair collection includes Straight, Body Wave, and Deep Curly textures. All bundles are 100% virgin human hair, allowing you to color and style them with heat just like your own.
Returns & Exchanges
What is your return policy? Due to the hygienic nature of our products, all sales are final. However, if you receive a defective or incorrect item, please contact us at support@prestigebc.com within 48 hours of delivery so we can make it right.
My package is lost or stolen. What should I do? Prestige Experience is not responsible for lost or stolen packages confirmed as delivered by the carrier. We recommend selecting a shipping method with "Signature Required" for high-value orders.
Maintenance & Care
How do I clean my lashes? Use a cotton swab with a small amount of oil-free makeup remover to gently clean the lash band. Avoid soaking the lashes in water or chemicals, as this can ruin the natural curl.
Can I apply mascara to the lashes? To extend the life of your mink lashes, we recommend applying mascara to your natural lashes before putting on the falsies
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